The Passage Pass is an important document that students need to download and keep for reference. It contains key information and serves as your access to various resources. In this article, we’ll walk you through the steps for downloading your Passage Pass, what to do if you encounter any issues and the essential details you should check once you have it.
1. Passage Pass Delivery Timeline
Once your Passage Pass is ready, it should be available for download within 1-2 business days.
If it takes more than two business days, please reach out to [email protected].
2. Downloading the Passage Pass: Student Responsibility
Each student must download their Passage Pass from the Documents section in the application portal. This ensures:
You can personally verify all details for accuracy.
Sensitive information remains secure.
If you encounter issues:
Check Your Internet Connection: Ensure you have a stable connection.
Use an Updated Browser: Make sure your browser is compatible and up-to-date.
Take a Screenshot of Errors: If issues persist, take a screenshot of the error and share it with [email protected] for assistance.
3. Key Details to Verify on Your Passage Pass
Once downloaded, check the following:
Name: Ensure your name matches your passport. Report discrepancies to [email protected].
School Name and Program: Verify that these details are accurate. Contact support if corrections are needed.
Passage Student ID: Note that this ID is unique to Passage and differs from the student ID on your offer letter. Use it for faster assistance when contacting support.
Frequently Asked Questions
Q: Can you download the Passage Pass for me and send it?
A: For security and accuracy, we recommend that each student downloads the Passage Pass directly from their application portal. If you encounter a specific issue, please share a screenshot of the error with our support team at [email protected], who can guide you.
Q: What if my program or school name is incorrect on the Passage Pass?
A: If there’s an error with the school name or program, please contact support at [email protected] immediately, and we’ll help update your document.
Q: The name on my Passage Pass is different from my passport. What should I do?
A: If there’s a discrepancy in your name, please email [email protected] so we can assist in correcting it.
By following these guidelines and verifying your details, you’ll ensure a smooth process with your Passage Pass. Remember, downloading the document yourself is key for accuracy and security, and if any issues arise, our support team is here to help.