If a student is unable to sign up, Log in or continue their application on https://app.passage.com, the issue might stem from various factors. Here are common reasons and how to resolve them:

1. Incomplete or Incorrect Information During Signup

Reason: Missing or incorrect details (e.g., email address) can prevent successful account creation.

Solution: Double-check all fields during signup and ensure the information matches.

2. Email Verification Not Completed

Reason: The email verification link might not have been clicked, or it was sent to the spam/junk folder.

Solution: Check your inbox and spam folder for the verification email. If it’s missing, request a new link by attempting to log in again.

3. Technical Issues or Browser Compatibility

Reason: Some browsers or devices may not be compatible with the platform.

Solution: Use a recommended browser like Google Chrome, and ensure it’s updated. Clear the browser cache and cookies or try accessing the site from a different device.

4. Existing Account Conflict

Reason: An account already exists with the same email or phone number.

Solution: Attempt to log in instead of signing up. Use the "Forgot Password" feature if necessary.

6. Network or Server Issues

Reason: Temporary server downtime or unstable internet connection could cause interruptions.

Solution: Ensure you have a stable internet connection and try again later. Check Passage’s status page or announcements for server issues.

By identifying the specific issue and following the corresponding solutions, students can successfully sign up and proceed with their applications on Passage. For persistent issues, reach out to Passage’s technical support team for personalized help at [email protected].